FAQs

Common Questions

See some common questions and answers below, or call us at 630 898-4600. 

  • How much will my dog's grooming cost?

    Please call us to get a quote.  The price of dog grooming differs based on breed, size, and quality of their fur.

  • What forms of payment do you take?

    Cash, check, Apple Pay, debit and credit - all cards accepted!

  • How long will my dog be there?

    Most grooms take between 3-4 hours total.  If you come at 8 a.m. it will usually take 2 - 2.5 hours.

  • How do I know when to come pick up my dog?

    You will receive a text message or call when your dog's spa day is complete and you can come pick them up!

  • Where will my dog stay while he/she is there?

    When the dogs are not in the bath, getting dried, with the groomer or getting cuddles from the staff, they wait in houses (crates). For the larger dogs like German Shephards, larger Doodles, Golden Retrievers, etc. we have larger runs for them to hang out in. 

  • What type of shampoo do you use?

    We use a hypo allergenic, tearless shampoo for all dogs. You can choose to use a different shampoo for an additional cost. 

  • Can I bring my own shampoo?

    Yes, absolutely!

  • Can I tour your salon?

    Of course!

  • Will my dog get a potty break?

    Most dogs are here for 3-4 hours and can go that long without a potty break.  If they need to be here longer than that we will take them out to go potty.

  • What is matting?

    Dog fur often becomes tangled and knotted around itself without frequent brushing, which is called matting. Mats occur frequently in many dog breeds with curly, fine, or double coats. In extreme cases, the dog's coat will become what groomers call "pelted" — when matting is very tight to the skin, preventing proper air flow. Matting and pelting prevents proper temperature regulation, causes skin irritation, hides parasites like fleas or other nasties, and causes extreme discomfort and pain for the dog.

  • What can I do at home to prevent matting?

    The number one thing you can do to prevent matting in your dog's coat is regular and thorough combing and brushing.  How often you should brush your dog depends on their coat type and if it's shedding "season" (when their coats change from a thinner summer coat to a thicker winter coat, or vice versa). Breeds that have long coats, curly coats, or fine fur should be brushed more often, even daily in some cases, while other coat types might only need once a week.  One of the most common mistakes made when brushing a dog's fur is only combing the top layer, which actually can make matting worse.  If you only focus on the top layer of your dog's fur, your brushing is actually pushing any loose fur and tangles down closer to the skin. You can avoid this by using the correct brush for your dog's coat type — such as an undercoat rake if your dog has a double coat, or a rotating pin comb or slicker brush if your dog has a single layer curly coat. Please view this article for more information on matting: https://www.preventivevet.com/dogs/why-your-dogs-coat-gets-matted-what-to-do-about-mats

  • Will my dog be playing with other dogs?

    No.  While at Bark-A-Lounge, your dog will not come in close contact with another dog.

  • Can I bring in a picture of how I like my dog groomed?

    Yes!  As long as the picture is recent (within the past 12 months) and of your dog.  Pictures of other dogs will not be accepted. 

  • What type of dryers do you use?

    We have recirculated air dryers, they do not have a heating element.

  • How old does my dog have to be to be groomed?

    We recommend to start bringing dogs in to get groomed around 12 weeks.  By then they will have had a few rounds of shots and vaccines.  It’s best to bring the puppy in as soon as you can so they can get used to the grooming process from a young age. 

  • How often should I groom my dog?

    Please talk to the groomer for recommendations, this depends on your dog’s breed, their fur, etc.  We have clients that come in every week and some come in every 6 weeks. 

  • Do you groom cats?

    At this time, we are not taking new cat clients.

  • Will I receive a discount if I come consistently?

    Yes!  Please ask about our Preventative Maintenance program!

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